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Gerben Wierda's avatar

I recall a session at Capetown University in 2002 when we were doing one of our MBA trips from RSM Rotterdam (the other was a year later to Sao Paulo). We had a lecture on the changes since 1994 (the fall of the Apartheid regime). The question was asked, why didn't the black population — who had been treated horribly ("You? An education? Why? You're going only to become a gardener anyway", or stories bout getting chemistry lessons where everything in an experiment had to be imagined as no materials were available) — did not exact revenge. After all they were extremely angry (and rightly so). The answer we got was instructive. The reason, so this professor said, was the leadership of Mandela c.s. who told the population: we cannot roll back the damage that has been done to you, but we will do everything we can to make sure that your children and grandchildren will not get this hideously unfair damage done to them as well.

The professor explained: "Leaders deal in hope", and this was the powerful hope they were dealing: hope for your children. Thinking about that at the time, I thought: "Yes, and managers deal in results. So, if you want to be a leader instead of just a manager, you should deal in hope.", which turned out to be correct in my observation. Leadership[ requires that you understand not just the anxieties, but above all the flip side of those: the hope.

That hope can be a false hope, though, if it is built on lies and such. Hopes built on tropes, for instance. There are good leaders (Mandela) and bad ones (take your pick). Bad leaders also effectively deal in hope. Donald Trump being a recent example.

And many politicians are just managers, not leaders. We need many of these too, because hope gets you only so far. You will need results.

Michael Pollak's avatar

The cliche-because-it's-true of union organizers has long been that what you need is anger, hope and a plan.

You've always got lots of 1. I think it's wrong to concentrate on 2 in isolation. Because if people show up to a demonstration they are already evidencing a desire to do something. Give them a plan that makes sense, and win a small victory in an organized fashion, and you give them the pleasure of solidarity. And that's what hope really comes from. It's also the only real antidote to alienation.

I think we can go too far in worrying how to persuade people with words. Collective doing that is not a waste of time is what persuades people. Practical problem solving and solidarity come out of a bias towards action.

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