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Z Giles's avatar

I’m going to disagree thoroughly here and say that the root of this problem is not that it is impossible to successfully balance flexibility and accountability, but rather that you are attempting to solve a problem with institutional tools when it really needs to be solved with social ones.

Fundamentally, the problem you have here is that you are neglecting a potential third variable, which is ‘culture’. Patrick Hoverstadt puts this well when he talks about Theory X and Theory Y in employment. Effectively there are two attitudes employees can take in a business - either the attitude that we are all in this together to work towards a positive common goal, or the attitude that I will do what I can to get my money, screw all of you.

So long as you have the first attitude, whatever balance you strike between informality and regulation should hopefully avoid the problems of corruption - whilst it may not be optimal, you can at least deduce the optimal construction of institutional systems. Once you are in the latter however, everyone immediately starts looking out for themselves and you get all the endless problems you describe.

Fundamentally the problem you have here isn’t that there is no perfect balance, but rather that you are attempting to use structural tools to solve problems that their impacts are themselves a function of. You cannot simply regulate or deregulate bad culture away.

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NickS (WA)'s avatar

"Rather than optimising a tradeoff, we just react to local conditions and ask questions like 'are the problems we’re currently facing more like the ones we’d expect to see in an excessively rulebound and inflexible system, or in a corrupted and untransparent system?'."

That description points towards another dynamic which will increase oscillation-- people who interact directly with the system will build up an opinion on that question, and then need to communicate to decision makers (management and/or the public) which often involves simplifying and overstating.

There's a market for transforming the opinion, "we have an excessively rulebound and inflexible system" into, "we are facing a crisis."

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